Frequently Asked Questions

  

Q: How do I buy a Season Ticket and what does this involve?

 

A: Season Tickets can be purchased online at www.shamrockrovers.ie or in person from the Stadium Megastore during advertised times (opening hours vary). They entitle the holder to attend all home league games and also come with priority access to away matches and cup fixtures. With a record number of Season Tickets sold for the 2020 season, Season Tickets are now off sale. You can register an interest for the 2021 season here https://shamrockrovers.ie/stay-in-touch-with-rovers/

 

Q: Can I buy Match Tickets online?

 

A: Yes, you can – it’s the best place to buy them. We always advise to purchase online as its much quicker than walking up and purchasing on match day. Tickets are available to buy online here https://shamrockrovers.ie/match-tickets/

You can check first team fixtures here https://shamrockrovers.ie/fixtures-results/

 

Q: Can I buy tickets for Shamrock Rovers II games online?

 

A: Yes, you can. Great news – tickets are actually cheaper when you purchase online. You can purchase tickets here https://shamrockrovers.ie/match-tickets-ii/

You can check fixtures here https://shamrockrovers.ie/shamrock-rovers-ii-fixtures/

 

Q: How do I log in to my account online?

 

A: Unfortunately, you aren’t able to log into your account yet. However, we are working with our Ticketing Partner to introduce this ability over the season. Watch this space!

 

Q: Which ticket price band should I buy?

 

A: You should purchase the Season Ticket that reflects your age as of 1 February in the given year, or for match Tickets your age as of the day of the game. Our ticket age bands are as follows:

 

  • Senior – 65 years+
  • Adult – 18-64 years
  • Student – Valid ID from current year
  • Young Person – 14-17 years
  • Child – Under 14 years

 

Q: Can I purchase a ticket in the Away Stand?

 

A: Please contact the visiting club’s Ticket Office, they will issue all tickets for the Away Stand. Some away tickets may be available at the ticket booth beside the Away Stand on the day of the game, 90 mins before kick-off. We recommend checking with the visiting club’s ticket office first. You can also contact tickets@shamrockrovers.ie for information.

 

Q: How can I choose my seat online?

 

A: All Match Tickets are unreserved seating but you do have to pick the stand you want to sit in. Please be aware that some seats in the West Stand are reserved for Season Tickets, so do not sit in these seats if you have a match ticket.

 

Q: How can I buy a Family Area Match Ticket?

 

A: The Family Area is at the North End of the West Stand, the seating is also unallocated. There are a range of activities that are run by a great team of volunteers in the concourse area behind the stand so make sure you go and take a look, ideally suited to children under 11 years.

 

Q: How many tickets can I buy?

 

A: Home Tickets allocations are determined on a game by game basis. For group enquiries of 10 or more, please email tickets@shamrockrovers.ie. Away Ticket limits vary depending on the allocation provided by the host club and the demand for the match, these are announced on club channels at the time of going on sale.

 

Q: I have lost my Season Ticket. What should I do?

 

A: If you have lost your Season Ticket, you’ll need to get a new one which incurs a €10 admin fee. It is best to advise us at least 48hours before a game if you have lost your Season Ticket so we can have a replacement Season Ticket ready for you to pay for and collect on game day.

 

Q: On a matchday, I left my Season Ticket at home, or I forgot my print at home ticket, will I be charged extra to gain access to the match?

 

A: In this situation, you will need to visit the Ticket Booth in front of the West Stand and obtain a paper ticket to enter the ground. There will be a €10 admin charge for this.

 

Q: Can I change my Season/Match Ticket to another age bracket?

 

A: If you realize you have purchased the wrong category of Season Ticket or Match Ticket, please email tickets@shamrockrovers.ie and a member of the Ticketing Team will help you arrange an upgrade.

 

Q: What if I cannot print my Match Tickets?

 

A: Check to make sure you have Adobe Acrobat Reader 4.0 or above. If you don’t have it download it for free here {insert hyperlink https://get.adobe.com/reader/}. Alternatively, present your ticket on your smartphone. The barcode can be scanned directly from the phone.

 

Q: What if I print more than one copy of my ticket, or a photocopy is made of my ticket?

 

A: Only one copy will gain entry to the ground. Once the barcode on the ticket has been scanned at a turnstile, all other duplicates of the barcode will be denied entry. If this happens, the barcode scanner will alert the attendant on the turnstile that the ticket has already been scanned and entry to the ground has already been allowed.

 

Q: Will I have any problems getting into the match using these tickets?

 

A: No – the ticket you print is valid and legitimate. Make sure you protect it as you would any other ticket.

 

Q: What if my Print at Home tickets are stolen?

 

A: Contact us on (01)460-5948 during opening hours or email tickets@shamrockrovers.ie and a member of our Ticketing Team will help you with this. Protect your Print at Home ticket as you would any other event ticket and make sure you keep it in a safe place or print it just prior to attending the match. Alternatively, save yourself the risk of lost/stolen tickets and buy tickets online. Then simply present the ticket on your smartphone and the barcode can be scanned at the turnstile.

 

Q: When will home games go on sale?

 

A: Generally, home Match Tickets go on sale seven weeks before the fixture. You can see all games that are now on sale, or future fixtures and on-sale times here https://shamrockrovers.ie/match-tickets/

 

Q: When will away games go on sale?

 

A: As soon as we have any information regarding tickets from the away club, we will inform fans via all club channels. Please email tickets@shamrockrovers.ie if you have any questions regarding away fixtures.

 

Q: How can I purchase a ticket for an away match?

 

A: Some clubs only sell tickets at the stadium on the night (eg. Sligo Rovers, Cork City). Other clubs (eg. Dundalk, Bohemians) send the allocation of tickets to Shamrock Rovers to be purchased prior to the match, with no tickets available at the away stadium on match day.

Members get priority access to tickets, Season Ticket holders follow and any remaining tickets will then go on general sale.

 

Q: I’ve booked online, how will I receive my ticket?

 

A: Check your inbox for a confirmation email with the e-tickets attached for home games. You can print the tickets or just show the barcode of the e-ticket on your smartphone at the turnstile. Away game tickets will be available for collection from the Stadium Megastore at predetermined times which will be communicated when purchasing.

 

Q: I’ve booked online, but never received an email. What do I do?

 

A: Check your junk mail in case it’s in there. If it isn’t there, there may have been a misspelling in your email. Please email tickets@shamrockrovers.ie and a member of our Ticketing Team will be happy to help you.

 

Q: I am from overseas, how do I receive my ticket?

 

A: If you are purchasing a home match ticket, simply purchase online and your e-ticket will be emailed to you. If you are purchasing an away ticket, it can be left for collection in the club Megastore at pre-determined times which will be communicated at the time of purchasing your ticket(s).

 

Q: When is the Megastore & Ticket Office open?

 

A: The Megastore is open from 12pm to 4pm Thursday to Saturday. On matchdays, the Megastore is open from 12pm to just before kick-off. Tickets can be purchased in the Megastore until 90 mins before kick-off. Our ticket booths then open and sell tickets until 15 mins after kick-off.

 

Q: Do you have any car parking available on matchdays?

 

A: No, unfortunately, due to the limited size of our parking facilities we are unable to offer fans parking. There is pay and display car parking at The Square shopping centre. It is about an 8-minute walk to Tallaght Stadium from The Square. More info can be found here https://en.parkopedia.ie/parking/carpark/the_square_towncentre_tallaght/d24/tallaght/?arriving=202005141800&leaving=202005142000

 

Q: I want to get public transport to Tallaght Stadium, where do I go?

 

A: Tallaght Stadium is accessible via Luas Red Line to Tallaght. Take the Luas to its final destination, Tallaght. The Luas stop is outside of the Square Shopping Centre. The Stadium is an 8-minute walk from the tram stop. You can plan a route on the Luas here https://www.luas.ie/

Dublin Bus & Go Ahead have numerous buses that either stop at or go through Tallaght via The Square Shopping Centre. Please plan your route here http://www.dublinbus.ie/

 

Q: Who do I need to contact for Disabled Tickets at Shamrock Rovers Football Club?

 

A: Please email tickets@shamrockrovers.ie. Alternatively, call the Megastore on (01)460-5948, 12pm to 4pm Thursday to Saturday.

 

Q: I have purchased a home Match Ticket and now find out I cannot make the game; can I get a refund?

 

A: All home Match Tickets are non-refundable unless the fixture is rescheduled or cancelled.

 

Q: A game has been rescheduled, is my original ticket still valid for the rescheduled game?

A: All tickets sold for games will be valid for the rescheduled fixture date. We will notify all supporters of the rescheduled dates as soon as they are issued by the FAI. Refunds will also be available in line with the Club’s Terms and Conditions for those who cannot attend the rescheduled fixture once the rescheduled dates are announced.

Q: What is the ticket refund process?

A: Once the rescheduled fixture is announced, supporters have seven days to claim a refund. Tickets purchased online can be refunded by emailing tickets@shamrockrovers.ie at that time and monies will be refunded back to the card used in making the purchase within 5-10 working days. All other refunds will be in person from the Stadium Megastore, Thurs to Fri 12noon-4pm.

Q: I tried to gain entry on matchday with my Season Ticket, but at the turnstile, I was told that it had already been scanned and I was refused entry, what do I do?

A: In the unlikely event that this happens, please got to the Ticket Booth in front of the West Stand and ask for the Ticket Manager. You will need to hand over your Season Ticket and a temporary paper ticket will be given to gain access. The Season Ticket will then be cancelled and a new Season Ticket with a new barcode will be sent to you.

Q: I am thinking of becoming a Member, what do I do?

A: Shamrock Rovers Members Club Ltd run the membership scheme, simply download the 2020 Membership form here https://shamrockrovers.ie/wp-content/uploads/2020/01/2020-members-form.pdf, complete the form and either scan and email the form to membership@shamrockrovers.ie or return the completed form to the Megastore. Payment can be made by filling out the direct debit form, or by a one-off payment made in the Megastore. Any questions about joining should be directed to membership@shamrockrovers.ie

Q: I am looking to sponsor a player’s jersey; how do I do that?

A: Visit https://shamrockrovers.ie/matchday-packages/ for full details. If you have further questions please email info@shamrockrovers.ie or call the Megastore on (01)460-5948, Thurs to Sat between 12noon and 4pm for info.

Q: How do I go about booking in a mascot for a game?

A: The cost of a mascot is €100 per mascot. We can have a maximum of 11 mascots at every home match. We do not offer a mascot opportunity for away games. Please email tickets@shamrockrovers.ie or call the Megastore on (01)460-5948 to make an enquiry.

Q: Can I return a replica Shamrock Rovers clothing item I purchased online at Umbro.ie in the Megastore?

A: Any items purchased through the Umbro website can only be returned or exchanged through Umbro directly. You cannot return or exchange items purchased through Umbro’s online website in the Megastore.

Q: How do I get my child involved with Shamrock Rovers youth teams?

 A: Please contact the Shamrock Rovers Academy, which is located at Roadstone. You can do this via email academy@shamrockrovers.ie or phone (01)459-4569. Information is also available on our website here https://shamrockrovers.ie/about-academy/

Q: What are the Junior Hoops?

A:Junior Hoops is a club for young Rovers fans which offers all young hoops some fantastic opportunities to meet the players and coaching staff and enjoy many other brilliant experiences that they will never forget. Info on Junior Hoops can be found here https://shamrockrovers.ie/junior-hoops/

 

Q: Can someone from Shamrock Rovers visit a school or football club?

 A: We are currently building closer and more professional relationships with other football clubs and schools in South Dublin. If you have any enquiries, please email tonyoneill@shamrockrovers.ie

 

Q: Can I get some information about commercial partnerships or other commercial opportunities?

 A: We have many different partnership opportunities available. These range from commercial partnerships, to match day packages. Our ambition is to build mutually beneficial partnerships with innovative businesses that share our values and drive for success. We’re very proud of the relationships that we’ve built with our current partners, with a European reach the opportunities are great. If you’d like to speak to us about joining the team, please do get in touch. Contact us in the office at (01)460-5948 or email partnerships@shamrockrovers.ie and we’ll get in touch with you.